legal case management tool promises improved productivity
..through improved user experience and streamlined workflows
About the Client
The Department of Home Affairs coordinates strategy and policy leadership in cyber security, immigration, border security, counterterrorism, citizenship, and social cohesion.
Home Affairs manages migration, humanitarian, and refugee programs as well as settlement and citizenship services.
BRIEF
The Department needed to streamline and automate the critical work conducted by the Legal Group.
Existing processes were highly manual and time-consuming which created increasing risks across the business.
CHALLENGE
The Legal Group operate several systems to enable their case management, records management, workflow management, and knowledge management requirements.
Increased demand for their services meant they needed a streamlined legal case management tool that would simplify their processes, increase collaboration and transparency, and improve the fragmented experience for their diverse users.
SOLUTION
Conduct interviews with stakeholders to understand their business needs
Develop a core set of user-centric functional requirements
Conduct a broad market scan of suitable tools
Produce a short-list of suitable products with scoring, specific use cases, and recommendations
OUTCOME
A detailed list of functional requirements will support future tool procurement
Enhanced tools and process will deliver improved staff productivity and satisfaction
Business risks are minimised
Improved regulatory compliance