Enterprise systems implementation and expansion
…guided by strategy and roadmap
About the Client
National Intermodal is a Government Business Enterprise, wholly owned by the Commonwealth of Australia. Once the property manager of a single intermodal precinct, National Intermodal has scaled to become the developer and operator of multiple intermodal terminals across Australia.
BRIEF
Once the property manager of a single intermodal precinct, National Intermodal has scaled to become the developer and operator of multiple intermodal terminals across Australia.
A comprehensive suite of new systems and processes are required to deliver this expanded remit.
CHALLENGE
National Intermodal must shift its highly manual operations which rely on small close-knit teams working in complete cohesion, to a business led, process driven, and technology enabled way of working.
A complete review of business systems, practices, and strategy was required, followed by a large-scale implementation program to configure, implement, and integrate the new systems.
SOLUTION
Conduct stakeholder research to understand processes and functional requirements
Produce process maps
Develop an IT Strategy and Product Strategy
Conduct market scan, produce product recommendations and implementation roadmap
Support multi-vendor product implementation from requirement definition, through project management, release, UAT, and change management
OUTCOME
Together, the IT Strategy and Product Strategy provide clear guidance for future IT investments
The implementation roadmap outlines core technology and supporting capabilities required
The individual product rollouts are coordinated, considering the outcomes required across all products
Stakeholder engagement is high, guiding the configuration and validating functionality through UAT