Facilitating exchange of telecom data among law enforcement agencies
..through secure exchange platform
About the Client
The Department of Home Affairs coordinates strategy and policy leadership in cyber security, immigration, border security, counterterrorism, citizenship, and social cohesion.
Home Affairs manages migration, humanitarian, and refugee programs as well as settlement and citizenship services.
BRIEF
Law enforcement and national security agencies work with telecommunications carriers to exchange critical telecommunications data.
The legacy cross-agency request management system which manages this work was nearing endof-life and required replacement.
CHALLENGE
The legacy request management system was nearing end-of life and required security and functionality upgrades.
The critical system was in use by 22 law enforcement and national security agencies and all major telecommunications carriers to exchange telecommunications data.
A review was required to re-imagine and design a new system which meets the needs of the diverse users.
SOLUTION
Engage with 22 law enforcement and national security agencies and all major telecommunications carriers to gather detailed system and user requirements
Understand legislative requirements
Produce process maps of the current and future state systems
Design and cost a modernised, stable, secure, and scalable platform
OUTCOME
A shared understanding of the issues and risks of the current system has been documented
A conceptual architecture envisions a secure and scalable future-state system
Indicative costings suggest the required investment