Insights
Explore our latest thinking on technology, design, and strategy to help you navigate digital transformation with confidence.
Architecture and security
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Navigating architecture for real-world impact
Find out how purposeful architecture choices drive sustainable outcomes through practical alignment of technical design and business strategy.
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Beyond the algorithm
Discover how secure, scalable biometric ecosystems are built through thoughtful architecture, integrating compliance, interoperability, and privacy.
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Pragmatic architecture
Learn how pragmatic architecture enables flexible, scalable solutions that adapt to changing business needs by balancing innovation with feasibility.
Transformation and delivery
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Why DX programs fail
Understand how rigid procurement, cost-first thinking and weak leadership undermine transformation and why a value-driven mindset is key to success.
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DX - a modern-day fairy tale
Learn why transformation success relies on people, culture and outcomes, not just technology, by focusing on user needs, engagement and change.
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What’s blocking your digital transformation?
Uncover how outdated procurement, planning and risk practices can block transformation and how shifting mindsets unlock sustainable outcomes.
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Three secrets for transformation success
Discover how outcomes-based procurement, alignment on business needs, user focus and digital capability drive transformation success.
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How to staff your next transformation team
Find out how building persistent, blended teams with the right internal expertise drives successful, sustainable transformation outcomes.
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Risks and rewards of procuring outcomes
Explore how outcomes-focused delivery balances flexibility with accountability to drive strategic, adaptive transformation.
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Human by design
Explore how human-centred design (HCD) transforms services by focusing on user needs and applying practical strategies for better experiences.
Data and AI
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Copilot is not a magic wand
Learn how AI tools like Copilot deliver impact only when supported by clear objectives, quality data and thoughtful integration.
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From launchpad to orbit: making data governance great again
Uncover how Minimum Viable Governance (MVG) makes data governance a launchpad for collaboration, smarter decisions and AI.
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On the fast track to failure? Avoiding AI pitfalls
Learn how avoiding common AI pitfalls and planning enterprise-wide capability turns early experimentation into lasting business impact.
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How to eat an elephant and other data challenges
See how tackling data challenges starts with small, strategic steps that build trust and improve data access and culture across the organisation.
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Analytics is more than just crunching numbers
Discover how combining AI and analytics with human-centred design (HCD) turns smart data into meaningful insights that solve real problems.
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Minimum Viable Data 2.0
Explore how smart, context-rich data improves decision-making through focused governance, scalable architecture and continuous trust.