App helps citizens manage their identity
Brief
The Department required a feasibility study and design of a mobile and web application to support the verification of identity credentials.
Challenge
Thousands of Australian identities have been compromised in recent years due to cyber-attacks.
Government agencies, private organisations, and citizens require a more secure method of managing their identity credentials.
The Department required a secure, user-friendly mobile and web application which would allow all Australians to better manage their identity credentials.
Solution
Conduct stakeholder interviews, process mapping, and service design
Develop 26 unique personas
Gather functional and non-functional requirements
Consider security and legislative constraints
Develop secure architecture principles and high-level solution design
Outcomes
The feasibility study provided a secure and compliant design which met both business and user needs. It outlined how the app could be accessible for all Australians, while also complying with strict legislative requirements.
The study is the roadmap for the development of an MVP and full implementation currently underway.
About the customer
The Attorney-General’s Department deliver programs and policies to maintain and improve Australia's law and justice framework. Through the Australian Government Solicitor, they also provide legal services to the Commonwealth, including legal advice and representation.
Let’s create solutions that deliver and last
Work with an experienced team to plan, design and deliver secure, user-centred solutions. From modernising services to improving efficiency and solving complex challenges, we help you achieve results that matter.